The platform detects no host response within 2 hours and auto-escalates to the Admin Dispute Console.
✓Daniel checks into Klara's apartment in Prague. The heater is broken — it's December, -4°C outside. He reports it via in-app chat at 21:14. Klara doesn't respond.
A support agent reaches Klara within 15 minutes by phone. The heater is fixed by next morning. Daniel asks for a partial refund. Admin reviews chat log, temperature reports, response time. Decision: €80 refund to Daniel, funded by platform reserve, not Klara — because she fixed it fast. Both accept within 6 hours.
The platform detects no host response within 2 hours and auto-escalates to the Admin Dispute Console.
Daniel writes a 1-star review and a furious 600-word complaint. Klara is blacklisted by the algorithm. Damage is permanent.
Daniel gets €80 refund in 36 hours. Klara keeps her rating. Daniel leaves a 4-star review noting "platform fixed it fast". Trust preserved.
DOMIVENDOMO is live on the App Store and Google Play. Web sign-up too — same account, both ends.
