Delete your DOMIVENDOMO account

How to delete your account in the browser

1. Open app.domivendomo.com in your browser and sign in.
2. Open your user menu at the top and choose “Profile”.
3. Choose “Login and security”.
4. Under “Delete account”, click “Delete my account”, type your e-mail address exactly as shown to confirm, then confirm with “Delete account”.

Only accounts with an e-mail address on file see the “Delete account” section. If yours has none, write to us using the link further down, from any address, and tell us how you sign in. We will verify your identity and process the deletion request.

How to delete your account in the app

1. Open the DOMIVENDOMO app and sign in.
2. Go to Profile.
3. Open Security settings.
4. Tap Delete account and confirm when prompted.

Deletion starts immediately after you confirm. You will be signed out and can no longer sign in with this account. During the first 30 days, our support team can restore it at your request.

Data that is deleted

• Account credentials
• your profile
• your listings including drafts, photos and documents
• Your messages are deleted. What the other person wrote stays in their inbox — they will then see the conversation without your contributions.
• conversations with the AI assistant
• notifications and push device tokens
• credit balance
• analytics data about your listings
• Copies in our content delivery network are deleted along with them.

Data that may be kept

• Records we are required by law to keep (e.g. payment or invoicing records) — up to 10 years, where required by law
• Security and access logs (e.g. IP address, timestamp) — up to 365 days, then deleted or anonymized; access logs generated by our hosting provider are subject to that provider's retention periods
• Bookings, because they concern the other party: 3 years after the end of the year. Reviews you have written that are publicly visible remain — without your name, because others have relied on them. Reviews that were not yet visible are deleted. Reviews of your own listings are deleted along with the listings.
• Reports you have made or received: once a report has been decided, we delete it six months after the decision. A report that is still open is kept until it is decided — otherwise we would destroy our own evidence while the case is ongoing.
• Booking documents (PDF, with the name and phone number of the other party): we delete them 180 days after the booking. Backup copies run on for up to 30 days after that; then the document is permanently gone.

When deletion is completed

As soon as you confirm, your account is locked and your listings are hidden. 30 days later, we permanently delete your sign-in account. Within 30 days, our support team can restore your account — email us from the address registered on your account. After that, the deletion is permanent.